FAQs

1. How do I register for the Team Spirit 10K Walk Online?
Go to the Team Spirit Website and select the Register button located at the top of the website, in the teal bar. Then select Register, you will be guided through the registration process. Once your transaction is complete you will receive a confirmation email and you are ready to utilize your personal fundraising page created during registration.
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2. Who provides your online Registration & Donation service?
Team Spirit has contracted with BlackBaud through Memorial Medical Center Foundation to provide online support for the Team Spirit Breast & Ovarian Cancer 10K Walk. This not only gives you the capability to safely and securely register for the event, but also the ability to collect donations from friends and family through a much more efficient mechanism.
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3. Is my information secure?
Yes. Team Spirit/BlackBaud has made every effort to protect your information. BlackBaud uses industry standard SSL encryption techniques to make sure that your credit card information, passwords, and personal information travel securely over the Internet. BlackBaud has also installed an encryption engine on their database server so that your data is securely stored.
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4. I registered and have not received my registration packet.
Please allow 7-10 days for your registration to be processed. If you still have not received you Registration Packet, please This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
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5. Can I register the Day of the Walk?
Yes - Onsite Registration is available. Registration opens at 6:30 am, please come early to process your registration and get you walking! Remember you can still Fundraise; visit our Fundraising page for more information, and for a downloadable Fundraising Form. Please note: The day of registration fee will be $60 and includes a $20 tax deductible donation to Team Spirit.
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6. Is there an age requirement to walk in the 10K event?
No, there is no minimum age requirement to walk in our Annual 10K event. However, if you are under 16 years of age, we do require a parent or guardian signature.
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7. Do I have to pay to have my child walk with me?
Children under the age of 12 can walk for free. But they must be registered to Walk. Go to Registration, and select Child Walker - and this will walk you thru registering your minor child. The Child needs a parent or guardian to sign the waiver, and be present with the Child at all times during the Walk. Children that are not registered will not receive a T-Shirt.
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8. I already registered for the event, and won't be able to make it. Can I have a refund?
No, unfortunately refunds can not be given. If you need more information please This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
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9. I lost my Walker #
That's OK. Bring your donation envelope with you the day of the walk. A replacement Walker # will be issued to you at the Pre-Registered Walker Check-In.
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10. Is a portion of the registration fee a donation?
No.* Your registration fee covers the gift value of amenities received as a participant in the event. Your donation would be any amount paid in addition to the registration fee. This donation amount will appear in your running donations totals on your personal fundraising page
* The Day of Registration Fee does include a $20 tax deductible donation to Team Spirit
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11. Is my registration fee tax deductible?
No, your registration fee is NOT tax deductible. Your registration fee is not considered a donation. This fee helps cover the costs associated with managing the event and allows us to donate 100% of the monies raised to Long Beach Memorial.
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12. I registered by Mail, and I don't see myself listed as a participant online?
If you registered by Mail you must still go online and create a Personal Fundraising Page. One is not automatically created for you. Go to Register Now! and select Fundraise. This is FREE to do, and will only take a few minutes to setup.
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13. How does Team Spirit utilize the Donations?
100% of the monies raised through donations are donated directly to Long Beach Memorial Medical Center. Please visit 'Where the Money Goes' for further information.
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14. Do I have to raise $200 to participate?
The answer is no, this is not a mandatory amount. We are happy to have you walk with us regardless of the amount of donations you raise. This is a Fundraiser and we do encourage walkers to raise as much money as possible. Every dollar helps, and together we can make a difference. Please visit our Fundraising Page for more information on Fundraising.
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15. Can I collect Donations and bring them with me the day of the Walk?
Yes! In your registration packet we sent you there is a Fundraising Envelope included for just this purpose. Use this envelope to collect your donations. Make sure that you have each donors name, address and the amount donated listed on the outside of the envelope so a donation receipt can be mailed to them. Bring this envelope with you the day of the walk.
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16. I ran out of room on my Fundraising Envelope.
Yeah! You can download and print an additional Fundraising Form to include with your fundraising envelope - Make sure the total of ALL your donations is listed on the outside of your envelope. Fundraising form PDF
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17. Where can I mail my donation(s) to?
Please mail donations to:
Team Spirit/MMCF
P.O. Box 1315
Long Beach, CA 90801
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18. Are donations accepted all year long?
Yes, as a charity organization, you can make a donation to Team Spirit at any time throughout the year.
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19. How do I make a donation to a Participant online?
From the Team Spirit home page, select the "Make a Donation" from the top menu and then the “Sponsor a walker or team” button. You can then type the Name of the person you want to sponsor. Enter in the full name, or a portion, (John Smith, J Smith, or Smith) and you will get a list or registered participants. Select his/her name and you will be walked through the donation process.
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20. Is my donation tax deductible?
Yes, your donation is tax deductible. You will receive a tax deductible receipt via email for online donations, and via mail for offline donations from Team Spirit following the walk for your Income Tax return.
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21. Will Donors receive a receipt for their donation?
Yes, online donors will receive a confirmation email for their donation that IS a receipt. Donations you collect using your Fundraising Envelope and turn in the Day of the Walk will be mailed a receipt after the donations have been processed by Team Spirit. Make sure that your Donors Name, Address and Donation Amount is properly entered on your Fundraising Envelope.
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22. Why is the Sponsor a Participant search not finding a participant that I know has registered?
Only Participants who have created a Personal Fundraising Page are listed. You must type in the first name or last name of the Participant exactly how they registered. If you have problems locating a Participant, try typing in a portion of the name (John Smith, J Smith, John, Smith) you will get a list of participants that match. If you still have trouble locating a walker, This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
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23. I made a donation online and it is not showing up on the Participant's Fundraising page?
You have to select the participant from the list or walkers, and then make your donation thru his/her personal fundraising page. If you selected Donate, your donation went to support the general Team Spirit Fund. Please This e-mail address is being protected from spambots. You need JavaScript enabled to view it if you feel this was in error.
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24. How can I see who has donated to me?
All online donations will appear in your 'My Home” on your personal dashboard. Login to 'My Page' with the username and password that you created during registration. You can then view your activity and the amounts that have been donated. Team Spirit will notify you of any Donations made on your behalf directly to Team Spirit.
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25. Donations I mailed in are not appearing on my Personal Fundraising Page?
Donations mailed in to Team Spirit on your behalf are posted to your Personal Fundraising Page as offline donations – it may take a few days to be received and processed. If 7 to 10 days has gone by and you still do not see a donation you know was mailed in please contact us.
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26. Will my donations I collect and turn in the Day of show on my Personal Fundraising Page?
No. Team Spirit will not update donations received on the Day of the Walk. We will include the money in your total amount raised, but the information will not appear on your fundraising page.
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27. Can I enter offline donations that I receive to my Personal Fundraising Page?
No. To have offline donations included in your Personal Fundraising Page Total they must be mailed into Team Spirit and processed. Once received by Team Spirit your Fundraising Page will be updated with details and amounts of donations received offline. For information on where to mail in donations see #17 above.
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28. All of my Donors are not showing up on the scroll mechanism. Why?
As your Donors make a contribution, they have the option of whether or not they want to appear in the recognition scroll.
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29. How do I modify my Personal Fundraising Page?
Login to 'My Page’ using your username and password created during registration. Click on the purple “My Page” button and then select “Edit my Web Page”. Here you will be able to build/edit your Webpage.
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30. I can't remember my username and password.
This e-mail address is being protected from spambots. You need JavaScript enabled to view it and request to have your username and password emailed to you.
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31. I registered as a Team Captain - How come I have two Fundraising Pages?
You will have a Team Fundraising Page and a Personal Fundraising Page. As Team Captain you are the only team member that has access to both.
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32. I registered as an Individual but want to create a Team, and become the Team Captain.
Login to 'My Page - Personal Headquarters' using your username and password created during registration. Select 'Edit my Profile' on the right hand side. Here you will see your registration record - Individual Walker. You can select to Join a Team from the list of Teams, or Create a new Team. Creating a new Team will automatically make you the Team Captain, and will create a new Team Fundraising Page linked to your account.
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33. Will Team Spirit put my name on various mailing lists?
NO. Team Spirit values your support and does not give out any of your personal information. Team Spirit will only mail you information regarding your donation, or information regarding our organization. (Event information) We will not give your information for any other organization. Team Spirit operates under MMCF, please read our Privacy Policy here.
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34. Do you need volunteers for the walk?
Yes, we need volunteers before the event date, and the day of the walk. If you would like to volunteer, please send your name, phone number and note if you under 16, or need community service hours via This e-mail address is being protected from spambots. You need JavaScript enabled to view it or give us a call.
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TITLE SPONSOR	SILVER SPONSORS
LOCATION SPONSOR		More info on becoming a Team Spirit Business Sponsor>>